Proof of residence is a document that has your First and Last name plus your complete home address printed on it. Payoneer asks for proof of residence to confirm where you live for security purposes.

What document(s) Payoneer accepts as proof of residence?

Payoneer accepts one of the following documents as proof of residence:

CNIC (front and back both)
Driver’s License
Recent bank statements
Recent utility bills (home electricity, gas or telephone bill)

You should always scan your document properly, clearly showing your first and last name and your home address before sending them to Payoneer.

Please note, your passport can’t be used as proof of residence.

Why do I need to provide proof of residence to Payoneer?

Payoneer asks for proof of residence sometimes as a part of security checks against a person. Having a government-issued ID or document which clearly states your first and last name along with your complete home address ensures Payoneer that the person actually lives in the country and has the correct name as stated under the Payoneer account.

Payoneer operates from the United States and contracts with MasterCard to issue Payoneer Prepaid Debit Cards to account holders. These companies sometimes require Payoneer to send out these documents to ensure complete protection of their client’s funds and prevent money laundering.

How do I send my documents to Payoneer?

The most effective and secure way to send documents to Payoneer is via the verification center in your Payoneer account.

Log in to your Payoneer account
Find the Settings menu and go to the Verification Center under it.

You’ll see a list of required documents that you need to submit to Payoneer.

Find the relevant document from the list and click it
Take pictures of your document (in JPEG format) and click Submit

Once uploaded, you will get a confirmation message from Payoneer.

You can also see a history tab in the Verification Center whish lists all the documents that you have previously submitted with dates on which they were submitted.

You can also send your documents via Payoneer Contact Form.

If your account is still under approval, submitting your documents will get that process done quickly. Learn how to get your Payoneer account approved under 15 minutes here.